Keeping your information confidential and safe is very important to us. We only collect information that is needed to allow us to treat you effectively and safely.
COLLECTION OF YOUR DETAILS
We collect the following information:
- for enquiries only - name, email address and contact telephone number. These will be used to contact you to book a free, no obligation call to discuss your needs. If you decide not to proceed with treatment with Maximise Rehab, your contact details will be deleted, including the initial contact email.
- for treatment - if you do wish to proceed with treatment, your details will be kept confidential as part of your treatment record. To enable us to treat you, we will also ask for your address (and any other address needed where treatment might take place), your date of birth, and your GP's contact details. To treat you safely we will also ask about any medication you are currently taking and any other health conditions you may have, as part of your initial assessment. This is to ensure your safety during your treatment sessions as some treatments offered can be a contraindication to certain conditions. It also allows our therapists to tailor your treatment sessions to your individual needs, taking into account your overall health. Your payment details are NOT recorded on your treatment record. Only one person (Carla Dixon) currently has access to the Maximise Rehab bank account.
RETENTION OF RECORDS
We retain records following the guidelines from the Chartered Society of Physiotherapy (CSP), which is currently that records must be kept for 8 years from the last date of treatment (written records). Your records are kept securely with access only allowed by Maximise Rehab staff. We are also registered with the Information Commissioners Office.
SHARING OF INFORMATION
Maximise rehab does NOT share your information with third parties. If your therapist needs to discuss your care with another health professional e.g. your GP, this will be discussed with you beforehand and you will need to give your consent. Any referral to another service or company with respect to your treatment will again be discussed with you and your consent will need to be given.
If you wish to discuss how Maximise Rehab handle your data, please contact us and speak to Carla Dixon.